Find answers to common questions about our products, shipping, returns, and more.
Yes, all products in our archive are verified authentic. We work directly with teams, collectors, and trusted sources to ensure authenticity. Every item comes with our authenticity guarantee.
We clearly label the condition of each product: New, Like New, Excellent, Good, or Fair. All products are thoroughly inspected before listing, and we provide detailed descriptions of any wear or imperfections.
Yes, we have detailed size guides for jerseys and bib shorts. Visit our Size Guide page for comprehensive measurements and fit information.
Each product listing includes multiple images. If you need additional photos or have specific questions about a product, please contact us.
Standard shipping typically takes 5-7 business days within the US, and 10-14 business days internationally. Express shipping options are available at checkout.
Yes, we ship worldwide. International shipping costs and delivery times vary by location. See our Shipping page for detailed information.
We offer free shipping on orders over $200. For orders under $200, standard shipping is $15.
Once your order ships, you'll receive a tracking number via email. You can use this to track your package through our shipping partners.
We offer a 30-day return policy on all items in original condition. Items must be unworn and in their original packaging with tags attached.
Contact us within 30 days of delivery to initiate a return. We'll provide a return shipping label and instructions. Once we receive and inspect the item, we'll process your refund.
Exchanges are subject to availability. Contact us to check if your desired size is in stock. If available, we'll process the exchange. If not, we can process a return and you can place a new order.
Return shipping is free for items that are defective or incorrect. For other returns, the customer is responsible for return shipping costs.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Yes, all payments are processed through secure, encrypted payment gateways. We never store your full payment information.
Orders can be cancelled or modified within 24 hours of placement, provided they haven't shipped yet. Contact us immediately if you need to make changes.
Yes, we offer digital gift cards that can be purchased and sent via email. Gift cards never expire and can be used for any purchase.
You can reach us via email at support@pelotonarchive.com or use our contact form. We typically respond within 24 hours.
We are an online-only retailer, which allows us to offer a wider selection and better prices. All orders are shipped directly from our warehouse.
Yes! If you're looking for a specific team kit or item, contact us and we'll do our best to source it for you.
We regularly offer promotions and sales. Sign up for our newsletter to receive exclusive discounts and be notified of new arrivals.
Can't find what you're looking for? Contact our customer service team and we'll be happy to help.
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